Develop Listening and Feedback Skills. Learn to get everything you want through better communication practices in this workshop. Listening to others is easy, but understanding what others say is hard! Learn a communication model, that if understood will produce significantly better outcomes in listening, responding and managing expectations with others. Learn the tools for effective dialogue in giving and receiving feedback.

Topics include:

• Understanding the communication model
• Johari Window
• Different levels of listening
• Barriers to effective listening
• The feedback model
• Giving and receiving feedback

Who Should Attend: Medical field personnel, Production and Manufacturing Personnel, Sales Representatives, Sales Managers, Customers, Instructors, Training Managers, Key Account Personnel, Operations Managers, Subject Matter Experts who convey their expertise to others, Accounting Personnel, Financial and Investment Personnel.

10 Things You Will Learn:

• An effective framework for effective listening
• How to get others to listen to you
• Why people don’t listen to you
• Why you don’t listen to others
• How to keep your head clear while listening
• How to use your physical surroundings to improve your listening ability
• Five strategies to better listening
• How to get everything you want through listening
• How to make giving and receiving feedback easier
• The five biggest barriers to giving feedback and how to overcome

What You Will Receive: A unique and comprehensive on-line pre-assessment and questionnaire to ensure you attain the maximum class benefits, an excellent participant guidebook that can be used as a handy and valuable desk reference, timely and practical tips and techniques to start applying what you learn immediately in the workplace, access to skilled trainers and access-to-the-expert consulting service for 30 days once the class is completed. Networking time at a "business lunch."

Communications Effectiveness Quick Tip. You’re listening, but are you understanding? Self awareness regarding your ability to deeply listen, not fake it, is achieved by examing the importance you place on the relationship and a commitment to do the right thing. Want many, many more tips, practical solutions, and valuable tools? Then register today.