A fast-paced, 3-day program to help new supervisors and those promoted "from the ranks" to learn and practice the management techniques that you want them to use to better your business or organization.

	Morning	Afternoon
D a y O n e	Communications Effectiveness Develop Listening and Feedback Skills. New supervisors learn to get everything they want through better communication practices. Listening to others is easy, but understanding what others say is hard! Learn a communication model, that if understood will produce significantly better outcomes in listening, responding and managing expectations with others. Learn the tools for effective dialogue in giving and receiving feedback.	Time Management Accomplish More through Time Management. Want more control of your life? This course was designed to provide participants who have a lot going on, everyday, both professionally and personally, to feel more in control of it all! Life produces more to do then time to do it all, so the key is to be clear on what the really important items are, then set a plan and finally be willing to execute your plan. Come learn and apply our proven strategies to accomplishing more through time management.
D a y T w o	Problem Solving/Decision Making Find Solutions to Meet Your Needs. This workshop is for new supervisors who wish to increase their problem solving tool kits. Better problem solving skills equals better more informed decision-making capability. Approach problems with a holistic approach by first identifying, then analyzing the situation before moving to solutions and solution development. Finally learn how to effectively implement your solution and test for accuracy.	Stress Management Learn to Effectively Manage Stress. Supervisors keep their teams in tip top shape by learning to recognize stress and to apply some basic techniques to reduce the stressors in their peoples’ lives. Supervisors need to work on identifying stressors, learning what drives the perception of stress, and - finally – how to implement personalized stress reducing techniques.
D a y T h r e e	Tools for the Leader How to Lead, Listen, Coach, Give/Receive Feedback and Win. This leadership workshop is geared for professional managers and leaders who seek to build and maintain a high-performing team and organization. Learn through discussion, interaction and exercises designed to deepen application about leading and influencing others. Learn to build on your employee’s knowledge, skills and capabilities in building high performing teams. Determine the elements needed to effectively communicate, listen, guide, and coach others for optimal organizational performance.	Diversity in the Workplace Creating awareness, education, and positive recognition of the difference among people in the workforce. Diversity extends beyond affirmative action in that it is not solely based on changing the representation of various types of people in the workforce. Diversity builds upon the critical foundation laid by workplace equity initiatives. Learn how to recognize the uniqueness in everyone, value the contribution that each can make and create an inclusive work environment where awareness of, and respect for, those of different cultures is promoted.

Who Should Attend:This program is designed for employees who have recently moved into a supervisory position. A first line supervisor course, it is designed to provide the fundamental building blocks to improve their leadership and management skills so as to more efficiently and effectively serve in positions of increased responsibility within the parent organization.

What You Will Receive: Pre- and post-workshop diagnosis consultation. A unique and comprehensive on-line pre-assessment and questionnaire to ensure you attain the maximum class benefits, an excellent participant guidebook that can be used as a handy and valuable desk reference, timely and practical tips and techniques to start applying what you learn immediately in the workplace, access to senior level expert consulting service coach for 30 days once the class is completed. Networking time at the "business lunches."

Supervisory Development Quick Tip. Knowing when to make a decision is a trait of a leader. Sometimes, however, new supervisors let subordinates' actions panic them into something they would not normally do. Yes, make a decision if you need to, but don't do so purely because someone else is overly emotional.