As Magical as Disney can appear, there is also an underbelly of ugliness. On the operational side of a large company of creatives, the challenges are immeasurable. It has been an eye opening experience for me and has given me a real world perspective of the business of art, customer service and making magic.<\/p>\n\n\n\n
The housing for the College Program is provided at a reduced price at Flamingo Crossings. However, as a new cast member I did not get a choice about the type of housing arrangement. It has not been a great experience and I relocated to my parent\u2019s house mid-summer. In summary, it is a complex with nearly 4,000 college students with no rules of engagement, minimal boundaries and no Resident Assistant. As I was moving out of Flamingo Crossings, it became apparent Disney knows the problem exists but has not solved the issues.<\/p>\n\n\n\n
Many businesses say the customer is always right and that is the same at Disney. Disney says it is all about guest experience. However, I have experienced personally and witnessed repeatedly the ugliness in the world today. It is unbelievable the number of people who are inpatient with waiting in lines in the summer heat with their loved ones and lash out at the cast members. My family has been on numerous family vacations at the Disney Parks in the busiest of times and would never EVER behaved like what I have witnessed. I really do not think it is the wait times or the heat. Unfortunately, I think it is a microcosm of today\u2019s society.<\/p>\n\n\n\n
Just to finish my disappointment about the Disney culture, no one has your back. The guests will be screaming at those of us running an attraction and no supervisor will come to diffuse the situation. The guest will rarely be asked to leave the attraction and almost never asked to leave the Park. Managing people is never easy. Raising the bar to change the culture would be challenging but not impossible and I hope Disney will take the difficult path and change their operations to address these issues.<\/p>\n","protected":false},"excerpt":{"rendered":"
As Magical as Disney can appear, there is also an underbelly of ugliness. On the operational side of a large company of creatives, the challenges are immeasurable. It has been an eye opening experience for me and has given me a real world perspective of the business of art, customer service and making magic. The … Continue reading The BAD and the UGLY<\/span>