Last week we had a major update in the software, that unfortunately, altered a few link addresses for several customers. The solution was simple, for users to go into their computer settings and clear their cache. However, as I have learned, many people want these things done FOR them. With that being said, the past week has been OVERFLOWING with support calls and chats, so much so that I feel as though it\u2019s been rather difficult for me to get anything else done! I will, say, although I was never feeling too shabby about my customer service skills, my confidence is through the roof after a week like this. <\/p>\n\n\n\n
I also had about an hour-long conversation with a customer\u2019s CPA yesterday, walking her through the financial side of the software and helping her learn about Stripe, our payment process platform that we partner with. The phone call stood out to me, as it was extremely informational TO ME! I was learning all about the ins and outs of being a CPA, sales taxes, and more! And on top of that, she was such a sweet woman. And I know that seems pointless, however handling customers as a part of any job, is not always an easy thing. Customers can be needy and frustrated and rude, meaning those who show care and grace, really leave an impact. <\/p>\n\n\n\n
This last week wrapping up my internship has been bittersweet. As I prepare to make the transition from intern to full-time staff, the other girls here at the company have shown me so much grace and excitement! Like I have mentioned before, I am starting to pile on more responsibilities and the projects are growing larger (but in all good ways). There have been mentions of trips and travels in my near future, representing the company at events all over the United States.<\/p>\n","protected":false},"excerpt":{"rendered":"
Last week we had a major update in the software, that unfortunately, altered a few link addresses for several customers. The solution was simple, for users to go into their computer settings and clear their cache. However, as I have learned, many people want these things done FOR them. With that being said, the past … Continue reading My last weeks are wrapping up….<\/span>