tl&c program

Session Two

Managing Relationships for Results

About This Course

Using The Five Dysfunctions of a Team by Patrick Lencioni, this highly engaging session includes detailed insights into the five behaviors that form an interrelated model. Combined with DiSC, we will delve deep into how the impact of simply one behavior can negatively impact your team’s success.

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Course Overview

An understanding of self, and genuine appreciation of different behavioral styles and the motivations of others, are essential attributes of high-performance teams. Intentional efforts to leverage team members’ strengths without exploiting their weaknesses will positively impact organizational culture and, subsequently, the bottom line. It is through transparency that vulnerability-based trust emerges.

Permitting others to understand who you are and why you act the way you do will reduce the likelihood of unfair judgment and increase opportunities for positive intent, resulting in cohesive teamwork.

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Learning Outcomes & Objectives

Meet The Instructor
Jacqueline-Brito
Jacqueline Brito, MHR
PCC, SHRM-SCP, SPHR

Shanna Ullmann is the founding partner of Transformation Partners, offering specialized consulting and employee learning and development programs empowering clients to be more successful in all aspects of their business engagements. She has worked with a wide range of professionals teaching them the art and practice of effective interactions and communications with clients and between colleagues.

Shanna has over 25 years of hands-on human relations, executive education and corporate training experience advising global corporations, universities, the US military, non-profits and US Federal government organizations on Leadership Development, Strategic Planning, Constituent Engagement, Cross Cultural Communications, Diversity and Employee Relations, Professional Etiquette and Protocol, Business Communications, and Mediation and Workplace Conflict Resolution. She currently holds a Dun & Bradstreet Open Ratings Past Performance Review of 100% satisfaction from clients. She has extensive experience as an adjunct instructor with the University of Alabama, Auburn University, Rollins College, USAF Air University, University of Central Florida and Fordham University.

Shanna is a graduate of the Protocol School of Washington in Washington, DC, and is certified as a Master Trainer in Business Communications, Professional Business Etiquette and Protocol, and International Protocol. She is a certified Master Trainer by the American Society of Training and Development. In  addition, Ms. Ullmann holds certification as a Diversity and Cross-Cultural specialist through the Interchange Institute in Cambridge, MA. She is also a certified Workplace Conflict Resolution trainer through Mediation Training Institute International, as well as holding triple certification as a Professional Mediator in Workplace Conflict through Mediation Training Institute International, the Pulse Institute of Canada, and the Justice Center of Atlanta. Ms. Ullmann holds a B.S. in Human Resources Management from the University of Alabama and a Ph.D. in Mediation and Conflict Resolution from Euclid University.

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To find out more about our Corporate Education Programs, fill out the form below and a Stetson Pace team member will reach out to you to discuss your interest.

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To request a call, fill out the form below and a Stetson Pace team member will reach out to you to discuss your interest.