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Kristen R. Moore and Angelina M. Vigliotti, Library Spaces as Wellness Spaces, 28 AALL Spectrum 36 (2024)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore, Field Note: Supporting Student Parents in Law School, in Supporting Student Parents in the Academic Library: Designing Spaces, Policies, and Services (Association of College and Research Libraries, 2024)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore et al., Lawyer’s Guide to Florida Legal Research (Vandeplas Publishing, 2022)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore, Greeting Your Patrons with Welcome Messages, in The Library Outreach Cookbook (Ryan L. Sittler and Terra J. Rogerson eds., ACRL, 2020)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore, Research and Retreat: Stress Relief in Libraries, in The Relevant Library: Essays on Adapting to Changing Needs (Vera Gubnitskaia and Carol Smallwood eds., McFarland, 2018)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore et al., Free Internet Legal Research (2nd ed., Vandeplas Publishing, 2017)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore et al., Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper, 107 Law Libr. J. 491 (2015)Clicking on the button will copy the full recommended citation.
Nearly all law library staff have encountered, and likely will encounter, some measure of challenging patron behavior. This white paper, dubbed by the authors a "grey paper" as it attempts to analyze and contend with a fundamentally dynamic phenomenon, was written at the request of the AALL RIPS-SIS Executive Board with the hope of providing a jumping off point for further inquiry and discussion on current best practices in managing difficult, challenging or disruptive patron behavior in law libraries. In lieu of a traditional white paper solution, the authors have included a collection of best practices largely developed based on common themes which emerged from a 2014 online survey of law library staff; follow-up correspondence with several survey respondents; and a review of case law and relevant literature within law librarianship and other fields. The solutions to the problems of disruptive patron interactions can most nearly be found by providing a library atmosphere of safety for patrons and staff; equality in the staff treatment of all library patrons; consistency and predictability in staff responses accomplished by flexibility not rigidity; and communication and transparency of both policies and service limitations. This paper provides practical strategies for attaining that ideal.
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Kristen R. Moore, Florida Statutory and Legislative Materials are Online (2014)Clicking on the button will copy the full recommended citation.
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Kristen R. Moore, Spreading Holiday Cheer as Exams Draw Near, 33 ALL-SIS Newsletter 4, 10 (2014)Clicking on the button will copy the full recommended citation.